Terms of Service

These Terms of Service ("Terms") govern your access to and use of AdaptAbility ("Service", "we", "us"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

AdaptAbility operates as a Business-to-Business (B2B) platform. Organizations that purchase subscriptions are "Partners," while individual employees utilizing the platform are "Members."

If you are a Member, your access is provisioned by your Partner organization; however, unsubmitted data within your Discovery Space (and other AI chats) or My Requests workplace accommodation flow remains strictly protected behind our Privacy Firewall and is not visible to your employer until you explicitly choose to submit an official request.

2.1 No Medical or Legal Advice: The Service is an AI-powered informational tool. It does not provide medical diagnosis, treatment, or legal advice. Any information provided regarding workplace rights (e.g., Equality Act, AODA) is for educational purposes only.

2.2 Human Review Required: You agree to review, edit, and approve all documents (e.g., emails, Health Passports) generated by the Service before sending them to your employer. You are solely responsible for the final content of any communication you send.

2.3 Not for Emergencies: The Service is not designed for crisis intervention. If you or someone else is in immediate danger, you must contact local emergency services (e.g., 911 in Canada, 999 in UK) immediately.

2.4 Duty of Care and Safeguarding: The Service is not an emergency service; however, it actively monitors interactions for reasonable risks of harm using a distress scale. If the Digital Advocate detects a severe, immediate risk to life or safety (e.g., Level 9 or 10), you explicitly consent to our 'Break Glass' protocol. This allows our administrative team to temporarily decrypt your pseudonymized identity. Escalations will be directed first to localized emergency services (e.g., 988) or specifically designated, privacy-trained HR Administrators, never to general line managers. Same Page Solutions Inc. acts as a "Good Samaritan" in these instances and shall not be held civilly liable for good-faith executions of this protocol.

3.1 AI Limitations: The Service uses large language models (LLMs) and Retrieval-Augmented Generation (RAG). While we strive for accuracy by grounding answers in legislation, AI can occasionally generate incorrect or misleading information.

3.2 No Guarantee: We do not guarantee that the generated content is error-free, complete, or suitable for your specific situation.

3.3 Enterprise AI Data Isolation: We guarantee that all text inputs, medical parameters, and uploaded documents processed by Your Digital Advocate are handled on secure Canadian cloud servers with data logging strictly disabled. Your data features "Zero-Day Retention," meaning it is never stored by third-party AI providers and is never used to train public AI models.

3.4 Anonymization Safeguards (The Rule of 7): To protect Member privacy while delivering workplace insights, organizational analytics are governed by a strict privacy lock. Partner administrators cannot access aggregated insights unless there is a minimum of seven (7) active Members using the platform within the company. Data cannot be filtered down to individual teams unless that specific team contains more than seven (7) active Members.

4.1 Access: You must be at least 18 years old to use this Service.

4.2 Security: You are responsible for maintaining the confidentiality of your login credentials. You must notify us immediately of any unauthorized use of your account.

4.3 Telemetry, Feedback, and Portability: To maintain system health without compromising privacy, any bug reports or system errors you trigger are sent to our technical team using a secure, untraceable identifier. Your employer does not have access to your technical support tickets. You also have the right to request an export of your personal, unsubmitted data in a standard, machine-readable format at any time before your account is deleted.

6.1 Our IP: The Same Page Solutions Inc. owns all rights, title, and interest in the Service, including the software, AI workflows, and design.

6.2 Your Content: You retain ownership of the text you input ("Inputs") and your brainstorming material ("Digital Advocate Output"). Any information or requests you submit to your employer become part of the employer's official HR records and are governed by their data retention policies. To maximize your privacy, our system automatically scrambles your internal user ID every ninety (90) days. Because of this, any official request you submit is tracked securely using a permanent Request ID, rather than your personal identity. You grant us a limited license to process this data solely to provide the Service to you.

7.1 The Right to Terminate: We may suspend or terminate your access immediately, without prior notice, if you breach these Terms (e.g., using the AI for hate speech). You may terminate your account at any time via your user settings.

7.2 Data Deletion Lifecycle & Right to Be Forgotten: Upon initiating account deletion via your user settings, your account will enter a temporary thirty (30) day soft-delete grace period, during which access is suspended but data remains recoverable for compliance verification. Upon the expiration of this 30-day window, our automated data sanitation protocols permanently drop all personally identifiable information (PII), avatars, and micro-histories from our production systems. Submitted requests retained within your employer's official HR database are subject to the Partner's independent corporate retention obligations.

8.1 As-Is Service: The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We disclaim all warranties, express or implied.

8.2 Liability Cap: To the maximum extent permitted by law, Same Page Solutions Inc. shall not be liable for indirect, incidental, or consequential damages. For individual Members using the platform, our total liability shall not exceed $100 CAD. For Partner organizations, total aggregate liability for any claim shall be capped at the total amounts paid by the Partner to Same Page Solutions Inc. in the twelve (12) months immediately preceding the event giving rise to the claim.

9.1 Subject to Local Laws: These Terms shall be governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes arising from these Terms shall be resolved in the courts of Toronto, Ontario.

9.2 UK Statutory Rights Exception: If you are a Member accessing the Service from the United Kingdom, nothing in these Terms shall restrict or contract out of your mandatory statutory rights under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, or the Equality Act 2010. Any provisions conflicting with these mandatory rights shall be severable and modified only to the extent necessary to comply with local UK law.